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Last Updated: July 2026
Returns & Refund Policy
Thank you for shopping with Pods&Beats. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help. Please read our Return & Refund Policy carefully before requesting a return.
Return Eligibility
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging with all included accessories.
- Not show signs of wear, damage, misuse, or alteration.
- Be accompanied by proof of purchase or your order number.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items cannot be returned:
- Products that have been used or damaged by the customer.
- Products returned without their original packaging.
- Gift cards, if applicable.
- Clearance or final sale items, where clearly stated at the time of purchase.
How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Please include:
- Your order number
- Your full name
- The reason for the return
- Photos of the item if it is damaged or incorrect
You can contact us at:
Email: support@podsandbeats.com
Phone: +1 2342469157
Our team will provide you with return instructions.
Please do not return products without contacting us first, as unauthorized returns may experience processing delays.
Return Shipping
Customers are responsible for return shipping costs unless: The wrong item was received. The item arrived damaged. The item has a manufacturing defect. We recommend using a trackable shipping service, as Pods&Beats is not responsible for returned packages that are lost or damaged during transit.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photos of the shipping box and shipping label
After reviewing your claim, we will arrange a replacement or refund where appropriate.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your return is approved, your refund will be issued to your original payment method.
Please allow 7 business days for the refund to appear on your account, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We currently offer exchanges for products that arrive damaged, defective, or incorrect.
If you would like a different product or color, we recommend placing a new order after your return has been approved.
Order Cancellations
Orders may be cancelled only before they have been processed for shipment.
Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the item, you may request a return after delivery in accordance with this policy.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check your bank or credit card account again.
- Contact your payment provider, as processing times may vary.
- If you still have not received your refund, please contact our customer support team.
Need help?
If you have any questions regarding returns or refunds, please contact us.
Pods&Beats
Address:
120 Hametown Rd
New Freedom, Pennsylvania 17349
United States
Email: support@podsandbeats.com
Phone: +1 2342469157