Refund policy
At Pods&Beats, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we offer a hassle-free return process.
Return Window
We accept returns within 30 days from the date of delivery.
Return Eligibility
To qualify for a return, the following conditions must be met:
- The item must be unused, undamaged, and returned in its original packaging.
- You must provide valid proof of purchase (order number or receipt).
- Items marked as final sale or non-returnable are not eligible for return.
How to Initiate a Return
To start a return, please contact our support team at support@podsandbeats.com with the following details:
- Your order number
- The item(s) you wish to return
- The reason for the return
We will provide return instructions and the return address upon confirmation.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
- We recommend using a trackable shipping service to ensure successful delivery.
Refunds
Once your returned item is received and inspected:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be issued to your original payment method within 5 business days.
- Original shipping charges (if any) are non-refundable, unless the return is due to a fault on our end.
Contact Information
If you have any questions regarding returns or refunds, feel free to contact us:
Email: support@podsandbeats.com
Phone: +1 (717) 562 0791
Address: 138 Hametown Rd, New Freedom, Pennsylvania 17349, United States
Support Hours (Eastern Time – ET):
Monday–Friday: 9:00 AM – 5:00 PM
Saturday–Sunday: Closed