FAQs

1. Where is Pods&Beats based?

Pods&Beats is proudly based in the United States.
Our main office and warehouse are located at: 138 Hametown Rd, New Freedom, Pennsylvania 17349, United States

2. What products do you sell?

We specialize in premium leather iPhone cases that combine style, protection, and durability.
Each case is thoughtfully designed and compatible with the latest iPhone models.

3. Which payment methods do you accept?

We accept the following secure payment options:

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover)
  • Shop Pay
  • PayPal

All transactions are securely processed via encrypted payment gateways. Your payment data is never stored on our servers.

4. How long does it take to process and ship my order?

  • Order handling time: 1–2 business days
  • Shipping time: 4–5 business days within the U.S.
  • Orders placed after our daily cut-off time of 5:00 PM Eastern Time (ET) will be processed the following business day

5. Do you offer international shipping?

No, we currently only ship within the United States.
However, we’re working to expand international shipping options soon.

6. How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number.
You can enter your tracking number at our dedicated page here:
Track Your Order

7. What is your return policy?

We offer a 30-day return policy from the date of delivery.
To be eligible, items must be:

  • Unused and undamaged
  • Returned in original packaging
  • Accompanied by proof of purchase

To initiate a return, contact us at support@podsandbeats.com.

8. Do you offer refunds?

Yes. Once your return is received and inspected, refunds will be processed to your original payment method within 5 business days.

9. Do I have to pay for return shipping?

Yes. Customers are responsible for return shipping unless:

  • The item is defective
  • The item was shipped incorrectly

10. How can I contact customer service?

We’re always here to help! Reach out to us via:

Email: support@podsandbeats.com
Phone: +1 (717) 562 0791
Address: 138 Hametown Rd, New Freedom, Pennsylvania 17349, United States

Support Hours (Eastern Time – ET):
Monday–Friday: 9:00 AM – 5:00 PM
Saturday–Sunday: Closed